Refund policy

Last updated: May 2026
Consumers in Switzerland and the EU can return their purchase within 14 days of receipt without giving a reason. To cancel, please email support@aurihome.ch with your order number. Return items in their original condition within 14 days; return shipping costs are the responsibility of the customer unless the item is defective. Refunds are processed within 14 days of receiving the returned item, using the original payment method.